Tyla, Let me take a moment to thank you for your rapid response to the situation that arose at my rental property I've owned and operated that property until recently other agents which you have taken over. Naturally I was nervous of the change over in the early months, how wrong was I? You, in particular, have stepped up to manage the situation we found ourselves in with professionalism, courtesy and with seemingly unflappable ease. Let me tell you how reassured I am, personally, to have you as my Property Manager, pretty much having rectified this situation within less than a working week to minimize loss. It's good to know Linley & Simpson have you at their disposal, as well as all of your colleagues that I've dealt with since the transfer. Long may we continue as agent & owner, please do pass this to your leadership team, owners and Directors.