It was my first order and delivery was prompt but, as I had decided to try their chop service, I was very disappointed with the results. They boast about "skilled operators" who chop frames on "high precision saws" but these guys don't seem to have set their machine properly to achieve a clean mitre. (How difficult is it to make a perpendicular cut?) They charge a significant premium over the cost of the mouldings for this work but it hardly seems justified and I can do a better job myself. I emailed them with pictures to ask for their opinion on this but they haven't bothered to respond so I am posting this review. Not a happy new customer!