Lion staff are always very friendly and go out of their way to be helpful when I call. They are knowledgeable about the product lines and do not shy away from problem-solving. On-line ordering is clear, simple and efficient. Orders are despatched quickly and are always very well packaged. Excellent range of framing products,mostly reasonably priced. My only criticism - and in fairness this applies not only to Lion - is that the quality of the chop service has diminished somewhat, presumably because there has been an increased demand for this useful service. Quality of cut is generally not good enough, especially when brittle finishes are seemingly cut with a circular saw, leaving ragged edges. These days I generally add a cm or two to the lengths and trim them down myself.