I can't fault the extensive range of picture framing products that are available-excellent. I don't like the constant price 'creep' that happens on many of the core items- there are occasions where items have increased on every occasion that I have re-ordered. I would be more inclined to use Lion more exclusively if the product range was subject to an annual price rise, in line with all the other suppliers I use. Now for the biggest issue with Lion- on 3 separate occasions over the last year I've had instances when ordering online and paying over £500 I've had charges on my account for up to 3 times the amount that should have been charged- on following this up with accounts I am told that this is a fault with the payment service provider- this is all well and good BUT it then takes 5 working days for the money to reappear in my account- which was then well into my overdraft!!! on the first occasion this happened I was told it was MY fault for pressing the 'complete transaction/purchase' button multiple times- this may well be the case as having pressed the button nothing happened to confirm that the payment had been made! Subsequently on my next order I then ensured that I only confirmed payment once-THE SAME THING HAPPENED AGAIN! My bank account was then left without the correct amount of money AGAIN! I rang accounts and was told that this can happen when transactions are over £500 and that it may be best to keep the order under £500 or do 2 separate orders!?! That must be your sales departments dream having accounts staff telling customers to reduce the amount they spend???? Next order-kept UNDER the £500 'threshold' same thing happened again- couldn't be bothered to ring again- just fed up with the hassle. CHANGE YOU ONLINE PAYMENT PROVIDER!