I find the staff at Lion very helpful and friendly. Tony Walker, the regional sales manager for the south, has given invaluable help and advice to me over the years. I miss the trade counter at Hayes and the van delivery. It means I no longer have access to the blade sharpening service and the opportunity to visit and select my goods. I find the online order system easy and quick and have got used to using the chop service. Sometimes when I would prefer to purchase lengths rather than use the chop service, I find I do not always meet the minimum order for Lion to despatch the lengths which is inconvenient. The catalogue, as always, is excellent for choosing products as the descriptions are so informative. I find I am using Lion mouldings more than I used to as they have definitely improved the range available. Definitely a favourite supplier! Just one more thing - the Smarties I received with my April order were stale and discoloured, most disappointing!!