Dear team - in my opinion the service to me Village Framing as a longstanding customer has gone down since the closure of Lion South. Close the branch if you must, but then please dont it so difficult to order 'what is required' do carry out my customer framing, because you have rules in place that do not allow me to order what I want! I asked for a wrap of expensive moulding - was told 'sorry, you must order more meterage. I dont want more meterage of your £9 pm moulding to do my job!!! I was told it was too flimsy to send. Rubbish, in my opinion, it was a chunky moulding. Incidently, if i ordered 30meters of slip, that would be more flimsy!! It would seem that you are trying to make a $ on the carriage. I may be wrong. If I go to a shoe shop for a pair of shoes, or online, I am not told I must order 2 pairs. I have had these issuses applied on line too, where the site doesnt allow check out, so then have to call to resolve the matter - a pointless exercise in the first instance. If you allow small time framers into your fold, then treat them as such - otherwise make it a proper trade customer account, with appropriate trade prices. Sorry to rant! The moulding quality has definately improved over time which is great. I see no point in changing the mount board codes - such is life! Why are everest paints soooooo expensive?? I shall continue to use Lion in the future. Best wishes Malcolm Baxter