On Tuesday 10 May I ordered 12 chop aluminium frames, which I said I needed for late the following week. You had enough in stock to send 3 and the rest on Friday13 May when you got your delivery. By Monday 16 May as the exhibition was very close and I had not received even the first 3 I phone only to be told that there were none in stock last Tuesday and your delivery was not due for another week. I had been left expecting a delivery which was not going to happen and my customer would have missed the exhibition. I was offered a very suitable alternative which came the next day free of the delivery charge. Your first response was incompetent and thoughtless and had I not phoned I would have looked stupid and lost a customer. Your second response was perfect and I have now calmed down a bit.