Minimum order to qualify for free delivery is too high, we would prefer to place smaller order more frequently at present we are more likely to order from other suppliers who offer the same products at slightly better price or regular customer discount and free delivery. Good range of useful products for framing business, also interesting products but it would be really great if your telephone salespeople had some technical or practical knowledge of items which you sell. We would like to try different products, for example archival tapes, maybe you could offer some free samples otherwise we have to buy a whole roll of something which may prove to be unsuitable and we never use it.