We have had a major exhibition this year and consequently have bought a lot of your chop frame product. We made a special trip to seek advice and to place our order. The initial reception was very poor with young men pretending they knew the answers to our question. They seemed surprised that we were prepared to wait to see Archana. We were glad we did because the contrast was profound. We like the M11 profile but find that it usually requires cleaning up which I do with a wooden coffee stirer. I've bought this type of frame from you for perhaps 20 years and don't remember having to clean up the cuts in the past. Generally we have found that your telephone operators are excellent. A special thanks to Tracey who trusted me with the measurements over the phone when our WiFi was playing up. When we have talked to your staff at the Spring/Autumn Fair we found the advice very useful. Your catalogues are excellent and revealing of the constant flow of new products. We may not be big spenders with you but we are certainly good ambassadors for Lion.