I've dealt Lion for many years, now, either by phone or directly from your premises in Birmingham. This was the first time that I've made an online purchase, and found the process very straightforward and efficient. The product was delivered promptly and in good condition. I did have a problem with the order, but this was entirely my own fault. I have been making regular purchases of WhiteCore Mountboard from Arqadia 'Alpine White' and foolishly assumed that your Daler product would be similar in colour. Lesson learnt: Get a sample chart before wasting any more money.. Tell Hicks