Hi so I've found the service at times isn't great but other time very good. The problems I've had have always been damaged to mouldings in some way, on occasion it's been through the courier not your fault but on other occasions the mouldings have either not been wrapped properly so move around and get marked/damaged and at times come with differences in the colour etc things like this, example I've had a couple of orders lately where mouldings were damaged due to poor wrapping so for my last order I asked for the mouldings to not be put face to face as they can rub and mark and to be individually wrapped or at least something between each of them, so some arrived face to back nothing between them but others were wrapped now luckily they weren't marked but you can see how that seems daft and is easily rectified. You have always dealt with these issues well though I'm sure Julia dreads seeing my emails, she has helped her service has been good and you've sent replacements. I would recommend using you as these are issue that can be sorted.