I ordered a next day delivery of moulding on tuesday. I am yet to recieve it and its sunday. I have an important exhibition fast approaching and was relying on your company to send my materials promptly. I actually flew in from another country to do this framing, and organised a workshop in london to make the frames. I have lost time and money waiting for this delivery, and am still waiting. I feel insulted by the whole experience. On friday i spoke to a member of your team, explained the situation ( having already spoken each day with members of your team). She said she would get back to me, and didnt. £250 is a lot of money for me, and a week is a long time. I am on a low income and have a young family and took time away from work waiting for this delivery. Recieving it a week late is not acceptable. I feel I need a serious reduction in this order, and a personal apology. To add to the irony i have recieved a catalogue from you and this email. Is this a joke?