Hi Nicola I've been framing since 1986 and over the years have used many suppliers. You are one of three suppliers that we use who I wouldn't consider changing no matter what discount a predatory supplier offered. The level of service that Lion offers plays a huge part in our ability to offer our customers the package that they have come to expect from us and I thank you for that. Tony is one of those invaluable reps who are as attentive to problem solving as they are to taking orders. That makes a huge difference, please thank him from me. Best wishes Adam Director Altered Images Picture Framing Ltd