Like so many others on here, I wish I'd read the reviews before ordering from this joke of a company!!!!! My daughter ordered her Nans Cheistmas gift from here nearly two weeks ago. It says online it takes 2 days for dispatch, but we've still not received anything. Iv emailed several times, each email getting more angry, iv tried calling several times, only to be cut off after the opening hours message. Iv looked for the online chat which it says is on their site but is nowhere to be seen, and iv messaged them several times on Facebook, to which surprisingly iv had no response!! Iv never faced such appalling customer service, or lack there of. My daughter is very upset as now she is struggling to find a replacement. Iv even threatened to take matters higher, but still they dont respond. Avoid this company at all costs!!! They are a disgrace to the online retail community!!!!