Unfortunately not a great experience,I ordered a product Absorbine Gel and placed it in the basket,where it clearly was described as a gel ( although the photo of the product changed),I then paid for what I believed was the amount required for the gel. The product that was delivered was a liquid and not gel,on ringing customer service I was told that was what I had paid for. I then invited the Customer service person to place the Absorbine Gel into the basket,and I sent a photo confirming the product description but I was told that I had ordered a liquid when the photo description clearly stated it was a gel . There is an obvious fault on their website which they failed to admit to