I bought some mouse traps, one of which was faulty. The price was OK, the communication was OK, but not great and the items took a while to arrive. I thought I'd give a British retailer a go but, sadly, UK customer service is just not in the same league as Amazon, with their next day delivery and no quibble returns. I can't be bothered to return a low value item. The returns policy at the bottom of the receipt seems to imply that goods cannot be returned after 14 days or if they've been used. I think it should be noted that a customer's Statutory Rights remain unaffected. That any goods returned due to a fault, such as the item breaking in normal use or not working as advertised, are not subject to any such 14 day cancellation window, nor does it matter if they've been used, and nor is a return for faulty goods at the cost of the purchaser. To imply otherwise is misleading.