Poor dispatch times and lack of proactive action. I’ve ordered twice from this company and both times the orders have not been dispatched until after I have contacted them to chase up. First time I waited over a week before contacting them. They could not explain why the item had not been dispatched & it was sent out that day. Second time, again I had to chase and after they investigated I was told the item was out of stock but they could send me a similar item; no explanation as to why I had not been contacted about this.. I’m not confident that either order would’ve been dispatched without me chasing up after a week of waiting for a dispatch notification.