Extremely poor communication from the start, and painfully unhelpful. Purchased a ‘rat proof’ feeder which rats could easily feed from. The feed would also not filter to the bottom. The item also came with random parts and instructions of a completely different item, confused, I messaged them but received no response. Despite item not working as advertised and despite it being the item THEY personally recommended they refused a refund (I had to ring them to get to this stage, messages often went ignored) After much fuss they agreed an exchange, but I had to cover postage (£7 courier for such a large item) second ‘Rat proof’ feeder leaked so much the rats were having a feast. Again many of my messages/emails were ignored. They simply said it must be my chickens fault for the way they eat and went back to ignoring me. Very unprofessional, a lot of time and money wasted.