The order was cancelled after waiting nearly a month. They then proceeded to ignore the cancellation and ship the items. They eventually arranged for a return collection, but have now failed to provide a refund.
PayPal or credit card payment is a must it seems as that's the only cover you'll have.
Just to summarise the debacle:
27th April - Order placed (all items shown in stock).
20th May - I requested a cancellation after waiting almost a month for any response.
21st May - Asked if I wanted a partial refund and the parts you had sending.
22nd May - I declined the partial refund offer as I'd already purchased elsewhere due to the delay.
27th May - They failed to cancel the order or reply and the order was collected by Parcel force.
28th May - Order left on my doorstep.
29th May - Contacted them to request a return collection (as per the terms and the fact it shouldn't have even been shipped).
3rd June - They eventually replied.
10th June - Still no reply about collecting parcel.
13th June - Chased and still no reply.
15th June - Eventually sent me the return documentation.
20th June - Parcel returned. No refund issued.
1st July - No response or refund issued.
2nd July - I've raised it with PayPal.
I wouldn't use Little Fields Farm again or recommend them to anyone. Current situation aside their customer service is appalling.
4 years ago
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