I ordered something which said it would be dispatched within 15 days. Nearly a month later I emailed as hadn't recieved any dispatch emails or emails about why the delivery was so late. I was told that something I ordered wasn't in stock so they dispatched the items they did have and refunded the other item. I would have preferred if I had been told sooner that there was a problem and asked if I still wanted to go ahead with the order as by that point I didn't actually need them anymore as I had waited so long I'd bought the items elsewhere. Once dispatched the items arrived in a day or two. I've given the benefit of the doubt with 3 stars because of all the issues coronavirus has caused. The product itself (a number of large plastic plant pots) were the size they stated and fair quality for the price paid for them.