A more accurate score woyld be -10. Failed to deliver the goods paid for, pretended the goods had been dispatched which upon checking with the delivery comoany stated, they confirmed they had not received the order either. It seens a lot of the poorer quality online companies falsely claum goods dispatched to avoid order cancelation, when in fact the goods have NOT been dispatched.. this is unscrupulous behaviour and has now converted ne to shop on the high street and away from internet sellers.. i simply dont trust online traders anymore.. this firm is one of those not to trust....