To be honest, I hadn't read the reviews before I purchased two chairs from them and after trying to find the order details I started to worry as the information they email you with is pretty poor, but to be fair to them, within 4 days of placing the order they arrived !! The chairs look pretty good and I would say value for money, but there was no contact to say they would be arriving and no way of tracking them. I have allowed 3 stars purely on the fast delivery, but this company really, really need to up their game on customer service and providing information and updates.