DO NOT BUY I got sent a faulty fire they tried offering me so much money to keep it I said no I want to return and have a new one sent this process started at the beginning of September and we are now on the 30th October they collected the fire after being ignored then finally I opened a dispute with clearpay for them to then respond so looked as if they were dealing with it the dispute got closed and now I'm being ignored I have no fire a hole in my wall waiting for the new fire I have had no refund and being ignored It's absolutely disgusting zero customer service and they want banning from selling. Currently looking into trading standards and put in a new dispute wish I had Read these reviews before.. deserves zero stars 1 is too good for this place