I went to the store twice and both times I had to find a sales associate to help me. I found a recliner to purchase and since it was a store display I had to purchase and bring home myself. They offered to wrap it up and help load it in my truck. This is where I screwed up, I didn't double check the wrap job. It needed more wrapping around the top of the chair because it got scuffed. I know it got scuffed when they were pushing in back in my truck. I call customer service and there is nothing they can do about it since it was the last one and all sales are final. Anyhow, it was an 700. recliner and not a 5k couch. I will not be shopping here again!! EVER!! Also, after calling the 800 number overseas they told me I need to contact the manager. THE STORE DOES NOT HAVE A DIRECT NUMBER. The only way to contact the manager is to go back to the store.