This guy that runs this company must not be trusted at any cost. Trained legally, he uses wordings in his contracts that dissolves him of any legal responsibility. I strongly suggest if you are even slightly thinking of falling for his flashy advertising to get the contract checked out by a solicitor. Get them to check out how one sided the contract is. If something goes wrong he will highlight the contract that you signed and if past history has any thing to do with it will dissolve him of any responsibility. If he says something is in house, check it out. If he says something has a guarantee- what EXACTLY does it cover??? I believe one of his favourite legal get out phrases is 'Best endeavors'. Check out if he is just an 'Agent', as that is another trick he uses. He allocated me a cowboy builder and when it went wrong defended him. I guess as if he has no builders he gets no income(His Landmark contracts he appointed builders as an Agent - so not his problem- using 'Best endeavors' of course). Look at the response he has given other reviewers. Threatening behaviour. A leopard never changes his spots!! To top it off he gives himself a 5 Star review!!! Does he really think anyone is stupid enough to go directly to him for a genuine review. He had blocked genuine reviews for his Landmark lofts by threats in the contract of £5000 if prior agreement with him was not sought for anything said about the company on social media or review sites. To make matters worse he owned his own review site. Strangely enough that had fantastic reviews. Please check out his past and present companies https://beta.companieshouse.gov.uk/officers/rB3Ygac7JAE0BeNynGNXPOXwsd4/appointments and https://beta.companieshouse.gov.uk/officers/DhhKihVdDpIf1ve4n20R3KTZHDE/appointments