Terrible delivery times & customer service. Ordered a sofa in August, late November still not here! Delivery has been pushed back by Loaf for every reason under the sun. Honestly the excuses these people come up with. Getting in touch with anyone is like a full time job...and when you do they are less than helpful, more content with having a debate about who is at fault - the delivery partners or you. The last straw was when they apparently turned up to deliver and didn’t ring the buzzer to our flat. According to the agent they knocked (on the communal door of a busy street in London?!) and it is not in the procedure for them to ring buzzers - that I didn’t hear them knocking 3 floors down apparently means I wasn’t in according to the agent. That I couldn’t see them outside and they described going to a completely different residence was also according to the agent not possible because their satnav proved they had been to the right address - pity I don’t know what my house looks like after 6 years here! No more likely I live on a double yellow and it was tipping it down with rain and nobody wanted to risk a ticket and a shlep up 3 flights of stairs - or who knows maybe the sofa wasn’t on the lorry again. Save yourself the hassle - order elsewhere