We bought a crumpet sofa over two years ago. The cushions contained no foam which was stated in the marketing, just feathers which clumped together making it very unomfortable and ugly and a huge effort to plump up several times a day. To their credit, Loaf did replace the cushions, but one was slightly smaller than the other and the clumping problem still occured. In the end we measured up and bought good quality foam ourselves. It cost us about £150 to do this and we were nervous about getting the size right. The sofa doesn't have the nice comfy look of the advertising but it is now firm and useable.