Hi , We had ordered 3 Loaf Sofas and a chair few months ago . We paid in full in their Birmingham outlet. The Delivery date was arranged . We had waited for 4 months for the delivery of the goods . We were told 3 days before the delivery that they did not have the material in stock !!!!!! We were unable to contact them on phone as they NEVER answer their phone . We sent emails - the Company takes ages to answer emails . We cancelled the order and they were very reluctant to return the money which ran is several thousand pounds . I wasted more than 5 hours in telephone Calls and exchanging emails . My wife has very advanced Cancer and I am her sole Carer. She was in tears when we heard there was no Sofa .We are very disappointed with this Company. We further learnt that this Company does not manufacture any item . Loaf only outsources them from other Manufacturer near Derby. I request all Customers NEVER to buy any goods from this Company. You will REGRET ever buying anything from them . In my view such Companies should stop trading . I wrote a Complaint to their Chief Executive 4 months ago . I am still waiting for an explanation , apology and compensation for the distress caused to both of us . We are elderly vulnerable couple who are currently Shielding . Dr. R. Johri