Loaf should be embarrassed at their level of customer service. It took 4 months for a set of dining chairs to arrive - leaving us with the table we ordered but no chairs to sit on, after much chasing, the chairs finally arrived, dumped on our doorstep by parcel force with a mountain of packaging that we have to get rid of. We unpacked the chairs to find one is so badly damaged we can’t actually use it. We have now been told it’s another two month wait for a replacement. We spent close to £2000 with Loaf and as compensation have been offered a pathetic £120. I wish I had never ordered with Loaf and never will again.