Absolutely terrible service. I am pregnant have a child and a new puppy, we dismantled our bed ready for our new one and paid for assembly. Ok the Delievry day we’re told they only had one box of two, and the other would be with us by the end of the day and they’d assemble it. It got to near 5 o clock and thinking it was near tea/ bath/ bed time for my child I was getting worried. No one was coming . They didn’t knew where the rest of the bed was. We were promised a call back, which never came, and the next day we didn’t. We have had to chase this , with no one keeping informed. After taking two days to communicate with the logistics company that they didn’t have it, they said they’d send by courier the rest and it would arrive the following Friday. Was offered 10% off the bed price ( when you pay £1500 you don’t expect this service) but we would have to assemble this heavy oak bed which we’d paid Delievry and assembly for. So we actually got less than 10% back but we just wanted a bed! Again they’d misinformed us and actually we had to book a Delievry in. This took a further 5 days. By now we’re getting quite annoyed at the lack of competence , lack of bed, loss of earnings for time off taken to be in for Delievry and putting a borrowed bed together and taking it apart to then put it back together , when your heavily pregnant this isn’t ideal! It isn’t ideal at any time. We’ve again had to get in contact and say we’re missing bits of the bed ! And promised a call back… low and behold no call back tonight. Seriously !