I'm So sorry to add yes another negative review about Loaf but i cannot just sit here and not share. It takes a LOT for me to moan but this company are shocking. We ordered a sofa and armchair back in March. Delivered both to us in July. Starting with the armchair. it was delivered with wood glue all down the side of it. They sent a cleaner out who made it worse, now they tell me i have to wait another 15 weeks for a replacement. I've since just asked for a refund. Now the sofa, the most uncomfortable sofa ever! It need plumping everytime you sit on it. the cushions all slide out and off the sofa. We have had it four months now and its faded beyond belief! For a piece of furniture that should last for years! We are now selling the sofa. Customer service - if you can call it that. They sound like they are in wall street when you call. they promise to call back, which they don't. They response is like they couldn't give a damn about your feedback. This is in fact probably because they have complaints all day long by the looks of this thread!