Not sure where to start with this review. Probably the worst service for anything I have ever bought. Ordered a matching love seat, armchair and footstool, and a separate occasional chair. Waited 12 weeks with excitement and anticipation, delivery day arrived. Decided to unwrap furniture ourselves in our new garden room, thought, that love seat looks small, only to find it wasn’t a live seat as ordered, it was another armchair in a different colour. Hugely disappointed. Contacted Loaf. Apologies given but from this call, through to numerous others, all we were given were excuses. Our love seat seemed to have just disappeared. To cap it all, if we wanted another we would have to wait 4 months. So after a lot of deliberation we decided not to have another one. But, we couldn’t have OUR money back until Loaf had received the ‘wrong’ armchair back! I will never buy from them again. Chairs are lovely, customer service is the worst ever. No apology ever given.