I don't usually write reviews however Loaf deserves one. We have had a Sofa for 3 years now. The original sofa was delivered but broke in a week (one of the bolts ripped out). A call to Loaf and they immediately sent us a stunt sofa so we didn't have to sit on the floor and reordered our original one. They could not have been more helpful. The new sofa arrived and has been super comfortable. Since then one of the seat cushions has got a bit uncomfortable so gave them a quick call today to see if anything can be done. Without asking they are dispatching new seat cushions to us for free. Really impressed with them and their customer service. There are a lot of bad reviews but I couldn't be happier with the team at Loaf and the sofa is really very very comfortable!!