The ordering and delivery service was perfect,hence the 3 stars. The sofas look great and just as we imagined. Read the reviews beforehand and at that time, they were mostly positive. We've now had our sofas for 4 months and they are without a doubt the most uncomfortable sofas i have ever sat on. The seat cushions go flat as soon as you sit on them. You have a choice of plumping them up every 10 minutes or sitting on a sofa that's so hard and unyielding I'm surprised we don't have piles. The medium sized one is marginally more comfortable as you can stretch out on it. Probably the most expensive mistake I've ever made.