We purchased our sofa last summer, the most we have ever spent on furniture! The sofa and love seat arrived on time as expected with great communication and the colour is beautiful….sadly that’s where the good parts end. One of the back cushions was very limp compared to the others. We were quickly offered a replacement inner. However we have fixed buttons on the sofa and the inner cannot be removed. So after several emails to ask how it could be swapped over due to fixed buttons we kept being told its. It a problem. So the new inner duly arrived and guess what we couldn’t do anything as the buttons are fixed. So another call to the customer service team then printed a service engineer to be booked, who when he arrived couldn’t understand why we had been sent the new inner as we’d never have been able to change it due to the fixes buttons. I have to say the sofa is very hard to sit on. It’s not the heavenly soft experience we were expecting. We keep plumping the cushions but it’s really not that comfortable. The love seat seems to be ok. I have to say we are really disappointed with the sofa. Seems to be style over substance.