Delay, disappointment and discourtesy Loaf is the go-to place for the disappointment enthusiast. You can delight in the exquisite delay for your furniture (longer than you were told). You can revel in your frisson of delight as you wait in on 2 separate days to have it not delivered by the equally hapless Parcel Force (Loaf's postal pals). Finally, enjoy the character-building process of having to constantly chase and be ignored for 5 hours having sent a complaining email whilst you look anxiously out of the window for a van that probably never left Stoke. If that sounds like your sort of thing, then I can thoroughly recommend Loaf. I nearly forgot to add, if you enjoy being told that you can have a £50 voucher for all your trouble, but then when you cancel the order in wearied defeat the offer is not honoured, Loaf are the people for you. Disorganised, discourteous and dishonourable. If, more conventionally, you prefer to have your goods delivered in a timeous fashion, on the day promised, and with an excellent customer experience, try anywhere else - literally anywhere. You will only be disappointed with Loaf. I suspect that the refund-chasers amongst you may also enjoy the Loaf experience. For my part, I prefer a more orthodox approach to reimbursement. Let us see . . .