After waiting for four months for our sofa and love seat, with a lot of cancellations on delivery etc and parting 5k it’s like sitting on concrete. Plumping the cushions is a workout, you don’t need a gym, it’s included in the plumping process. The love seat doesn’t even plump, it’s just flat and hard. The chaise sofa keeps coming a part underneath. We’ve tried ringing to sort things out, but the company seriously doesn’t care. Why are they so uncomfortable? I envisioned sitting on a sofa that was like sitting on a cloud of lusciousness, now I’m sitting on a lump of concrete and getting a workout.