Everything went wrong. I ordered a Coco Bed and Mattress for £1844 in Feb 2023 . It arrived and the interior slats were not the right size for bed, they sent more, a week later with another delivery company, same issue, third time they got the right size. I spent 3 weeks on a mattress on the floor and I am 61 with serious arthritis. I was offered £275 compensation, still not received 6 months later. After 2 months sleeping on the bed it started creaking so I said I want full refund. They took it away finally took it away 3 weeks ago and I'm still waiting for the refund. Customer "service" are blaming Accounts. When I ask for a Manager, they are "in a Meeting" This company is all marketing and high prices with low quality products and service. DO NOT buy from them.