Loaf service in the shop is great. However, the sofa delivered was faulty and poor quality. The delivery company (Wincanton) ask you sign a disclaimer against them damaging your home and the sofa. They said that John Lewis and M & S do not - only when delivering for Loaf are they required to seek a disclaimer. Customer service is useless, broken promises and no interest in collecting faulty sofa.
Related Photos & Videos
