If I can deter one person from buying from this company I will be happy.
Lots of glossy advertising and style over substance.
The products look beautiful in the brochures and advertisements and the colours look vibrant but in reality in my case a serious disappointment.
We purchased a Brontë chaise longue in August 2021 within a year the colour had started to fade from an Olive Green to a very unpleasant mustard yellow.
It also left marks if any pressure was put on it which were impossible to brush out.
Even putting a pillow on it left a mark!
The company eventually after much persistence sent a technician round to inspect it .
He put it down to exposure to light ( not sunlight!) and thought this was perfectly acceptable.
We had another chaise longue in the same position for 10 years with no visible sun damage whatsoever prior to purchasing the new one.
It was also a fraction of the price.
The chaise longue set us back £1,300
The complaint unfortunately was placed outside the 1 year fabric warranty when the item was around 2 years old.
The company placed no responsibility at all for this issue which to me is one of poor fabric quality as you would expect a product at this price to last many years.
For a company that prides itself on its quality and service this is a serious misrepresentation.
I would strongly advice anyone of thinking of buying one of their products to think again. Unless you have no windows and don’t plan to sit on it!
I have attached a photo of the chaise longue with a swatch showing the original colour on it.
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