Sat here crying. It’s everything I EVER wanted … huge, looks incredible and the colour is to die for BUT ITS BEYOND UNCOMFORTABLE!!! I just don’t understand? It wasn’t this uncomfortable in the showroom ? I would have never in my life spent over 7k on an uncomfortable sofa! So tomorrow I will be contacting them to collect and refund - I took delivery yesterday ! Absolutely heartbroken. Arrived marked too on one of the cushions but that’s nothing compared to the pain in my body from sitting on it. Oh Loaf I’m so so disappointed. I just hope your return and refund process is a more comfortable process as you have no idea the stress you has now caused me!