After 6 months, our large Smithy sofa seats became flat, lumpy, and unbearable to sit on. To look vaguely normal they need to be plumped multiple times a day - heavy, hard work, and time consuming. Unsustainable. Have complained to Loaf, had a technician come to visit, and was informed that because there is no manufacturing error, they will not take any further action, and after further complaint from me, directed me to the furniture ombudsman. It is clear this is a common (universal?) experience and I have found a strange comfort in reading others' similar situations. Like many here, I wish I had seen these reviews before purchase (reviews on trust pilot etc... generally seem to be after immediate purchase when all seems well). I wish I had never wasted so much money on the worst, most uncomfortable sofa I've had the misfortune to sit on. Loaf sucks. I have contacted The Cushion Guys to find out about options for replacement.