Bought a floor cushion in August 2023, sent it back. Refund still hasn't arrived and now it's Feb 2025. One of the two worst companies I've ever dealt with. They do a lot of aplogising, but where's the money? I spoke to a customer services rep today called Harvey - I said your accounts department holds on to consumers money and he said 'that's possibly true'. On the surface customer services seem responsive, but watch your account for the refund...
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