Absolutely terrible experience. I ordered the very expensive premium sofas in early January 2024 and was told numerous times, max 12 weeks until delivery. Lo and behold a week or so before due date I get an email to advise they have been delayed. Ok I thought, sometimes these things happen. It will be another 4-6 weeks. 6 weeks pass by and still no sign and no contact. I ring up to find out they have been delayed by another 6-8 weeks and given a new delivery date blaming "material supply issues". The day before delivery I get a call from the courier, not Loaf, to advise there is yet another delay and they cannot say when they will be delivered and to ring Loaf. So I ring Loaf and they advise they cannot confirm when they will be delivered but we will give you another delivery date (which wont be achieved) and a gesture of goodwill of 5% off. Comical. I would avoid this company at all costs. Waste of time and money for £6,000 sofas and the customer service is non existent. I never write reviews but felt the need to warn people!