Paul Lanzarotti
Martin is as many have pointed out, fantastically helpful and always happy to provide support which is fantastic. My only gripes lie with the product itself. The bearers were the wrong dimensions for the cabin I ordered which threw a spanner in the works when trying to work out spacing as the instructions didn't match what I received. (the instructions are not really instructions - just pictures with numbers). Had I built one of these cabins before then I would have perhaps spotted the issue earlier but if you are going to provide sparse instructions that reply on the accuracy of dimensions - then at least supply the parts in the right dimensions. I also encountered and issue where an internal door cut out had been cut on the wrong side of the wood plank - this small issue lead to having to having to pull down the entire cabin log by log (80% of it was up) and rebuild it. Very annoying especially when you are working alone and in the rain! Lastly the ironmongery that came with the windows and doors bared no resemblance to the window locks and handles I was shown on the demo cabin. This was a key aspect that I used to convince my wife to go with Garden Adventure as we live in London and security can be an issue. This is not Martins fault as I imagine the manufacturers changed this up without notifying the distributors however, the cabin is used as a home office so security is paramount but rinky dink window catches and sticky door handles supplied are only likely to cause any budding burglar to retreat in a fit of giggles. We honestly wouldn't have bought the cabin if we knew it came with these lightweight catches and there is no elegant way to upgrade them (as far as I can tell). Having said all that the cabin is a great investment and again, Martin is a stand up guy and I have recommended Garden Adventure to several friends and problems aside, the quality of the cabin is good on the whole. My advice is to check what you recieve carefully and ensure that what you receive is what you ordered as all the issues I have mentioned lie with the manufacturer.
3 years ago
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Garden Adventure Ltd has a 4.8 average rating from 257 reviews

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