One of the cream was not fully filled, When i contacted them to let them know and find out about the return, I received the answered below. Very poor from a customer service perspective. Defenitely i wouldn't recommend to buy anything from them Please rest assured that this product has, in no way been tampered with. We are one of very few online companies that have earned the status of "authorised retailer" on Dermalogica's website and would do absolutely nothing to jeopardise that position. Almost every product you buy from any company won't be filled to the absolute top (think cereal, crisps, toothpaste even). It's also not very nice to read that a customer (one of almost 12,000 registered customers not including several thousand guest shoppers) would suspect us of tampering with any product. That said, if you wish to return the product you're free to do so, but we won't refund the cost of postage to you as the product is in the condition in was received by us. It can also take longer to get to us as we are working limited hours. Once the product is received by us, we would action a refund. Having purchased from us several times now, we're really disappointed by your reaction, but can do no more to reassure you. This is where on our site you would find out how to return a product. https://www.logicalskincare.co.uk/content/returns-policy/