James Roberts
So when we decided to invest in an e-commerce website we contacted Octa Logo / Logo Royale and in fairness to them they were extremely quick to respond. The first task was to come up with a couple of logo’s for us, this was extremely quick and if you don’t know any different I guess this was a not-too-bad service, since then we have used freelancer.com and had much better results for far less. We started on the design of the website November 2017 and all I can liken the entire experience to is that of extracting ones own teeth without any anaesthetic!!! Every step was seen as an opportunity to extract more money from us, so the initial GBP 1,100 Platinum Customised e-commerce website quickly grew, with things like, GDRP compliance, SSL Certificates, Lifelong Hosting, security add-ons, additional, this, additional that. In the end we ended up spending well over GBP 3,800.00 but once your committed, your committed as they say. We bought everything, the entire dream, thinking the next purchase may get them kickstarted into working on our project. We got the website finished October this year, so 11 months later and even since we have had issues for which we commissioned a freelancer to repair. In the end we have ended up with an OK website, but I don’t think it will win any awards, that’s for sure, have removed the website from their controlled server and waved goodbye to all the additional monies spent for services we never received. The main issue is that they lie, they lie about being based in the UK, lie about their capabilities, even the reviews on their own websites are fake. LR mascaraed as a UK based business, with a UK Number and UK Address, this was one of the main reasons we chose them, easy; same language communication, same time Zone and UK codes of practice designed to protect consumers, oh how wrong we were! The telephone number is provided by a company who specialize in call forwarding, the office is a virtual office. You are assigned a project Manager who’s grasp of the English language is extremely poor, when you call through to them its clear its some sort of call centre based in Asia somewhere as all you can here in the background are people shouting in Hindi. One of their own employees admitted this to me one day on the phone but begged me not to tell anyone as he may lose his job, so his name will remain nameless. We have further proof of this as when you login to the project management system you can see that the internal communication is in Hindi. They seem also not to work UK business hours, we could very rarely get hold of anyone much before 11am UK time, however they seemed to be available until late in the evenings, leading us to believe that wherever they were based they were working USA eastern time working hours more than UK hours. Our Credit card payments were made to a business based in New York state called IELTS and has no relevance to Logo Royale. They have many, many websites all offering the same service in the USA, Australia and the UK, I have a complete list of these companies should this be called into question. I have factual evidence that will support the following facts: Octa Logo / Logo Royale is not a UK registered business, LR state they are subsidiary of Octagroup of Companies and they trade under a company known as Orbit Solutions Ltd, Orbit Solutions Ltd are in fact registered in the UK, and this business is registered to an Indian National. None of this information is confidential, it was given feely by LR and is available on the UK Company register, however you will not find any reference to Logo Royale or Octa Logo on any company register in the UK. We spent thousands and thousands of pounds and they will still try to rip you off, the straw that broke the camel’s back for me was when we were asked for a further GBP 2,500.00 to “copyright” the website, if we didn’t they couldn’t "guarantee the safety of the site"!! We obviously engaged a legal expert who stated don’t bother, oh yes and incidentally the only email acknowledgement we ever received for our monies paid actually included “lifetime copyright registration”, one of many things we paid for and never received. At no stage have we been given any receipt for any of the services provided despite several requests. All the above information is correct and I have pages of documentary evidence to substantiate this.
Helpful Report
Posted 1 year ago
logo royale is rated 1.00 based on 3 reviews

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