Look at the reviews and approach with caution, No actually do not approach at all! They should be bright yellow like one of those deadly Amazonian frogs to ward people off. If I was to speculate I would say looking at their business practices they are in Dire straits, which is ironic as they want 'money for nothing', your money! They are tip toeing in the edge of legality and trading standards law by holding people's money for as long as possible with nothing in return. Like a builder who demands paying up front, lays 10 bricks and never returns but in court months later he says "come on, I started the job and had every intention of finishing it". Do yourself a favour and take your money to Boots or John Lewis etc, at least you know they won't rinse you and you can actually speak with them and get civil professional cooperation.