I wanted to order some goods for freinds in Australia, especially after the tests this year. I asked a question on the webchat but after weeks didnot even get a reply. I ordered 2 Sun Hats and 2 Books, but I have only received one althought the invoice inside said 2 so I had to phone up and after waiting for 4/5 minutes on the phone was told it was a mistake and a second would be sent . Today I have received an email to say the books are out of stock and a refund is on its way. Why when I ordered did it not flag up 'out of stock' . I now have a few days to get a replacement . Totally dissapointed and would not recommend this site. Im sure I will not get any responce to this feedback.