The tour was very good but I was disappointed with the booking process. The website indicates that you need to hold a pre-booked ticket before going on the tour and that you also need to telephone Lord's to book places on specific timed tours. However, having done all this I was surprised to see most of the people on our tour were "walk-ups' who paid on the door. No-one took my details and holding a pre-paid ticket offered no benefit at all. In fact I had to pay extra to have the tickets mailed to me and wait until they arrived before booking my tour. The website is at best very misleading!